FAQ

How do I make a booking?

You can book online or call reservations on 1800 632 237

How far in advance can I make a booking?

Generally within a 12 month period and advance bookings can secure you some great savings. Destinations and specific offers will constantly be updated so please check the website or speak to a BIG4 Staff Member on 1800 632237

What if I require facilities for special needs?

Please make special requirement requests at the time of booking.

What if I am travelling for a special occasion?

If you are travelling for a special occasion such as your honeymoon or celebrating a milestone birthday, please let us know.

Can we walk to Sovereign Hill?

Yes, the park is only a 300 metre walk from Sovereign Hill

How far are you from Melbourne?

We are 110km from Melbourne

Is there public transport to the city centre?

Yes there is a bus service that runs 7 days a week or you could walk the 1.2km

Do we need to bring sheets,blankets, towels and pillows for our accommodation?

It depends on what style of accommodation you have chosen for you holiday - All accommodation has the main bed made but you are required to bring your own sheets,blankets, towels and pillows for the studio cabins and the standard cabins or bedding hire is available when pre arranged

Do I get my deposit back if I cancel my reservation?

It depends on how much notice you give when you cancel - refer to the cancellation policy

Do I need to book in advance?

Our park is popular so we recommend that you make your reservation in advance to avoid disappointment.